Photo credit: Neshan H. Naltchayan
The Washington Area Concierge Association celebrated its 30th Annual Gala at Tony & Joes Seafood Place on the Georgetown Waterfront where guests were greeted with happy faces. They are, after all, the people that make your life at hotels and restaurants a pleasant experience.
Ok. So the fish don’t look so happy………but the guests did……..
Michael High of Dupont Circle Hotel and Chiaki Adams – WACA Board Member and Concierge at the Ritz Carlton
because the WACA has Ethics & Professional Standards to keep us happy. Here is a partial list:
1. Commitments to colleagues and others must be honored. If you RSVP to an event, be sure to attend. If you cannot attend, inform the host immediately.
2. Always maintain a well-groomed appearance.
3. Maintain good posture.
4. Do not eat or dink while on duty.
5. Do not smoke while on duty; use breath mints following a smoking break.
6. Always use proper English; avoid using slang.
7. Never show anger toward or in-front of guests, colleagues, or professional contacts.
8. Show politeness, courtesy and helpfulness.
9. Never appear frustrated or overworked.
10. Listen to guests with an attentive ear.
Virginia Tancheva/Ritz Pentagon City, Larry Lockard – On Board Tours, Chiaki Adams WACA Board Member and Concierge, Luis Colmenares/Capella and Azi Miri/WACA Education Coordinator – Mayflower Hotel
The Happy Scene (fish excluded):
